It’s quite a bit less expensive to maintain a good relationship with an existing customer than to woo a new customer. That is why, purchasing a customer relationship management (CRM), that helps enhance your customer’s experience has become a popular business practice. By implementing a program where sales, marketing, distribution and customer service representatives can all easily access a customer’s history of past interactions with the company.  You will maximize your ability to upgrade or cross-sell to customers. Also, you will increase your chance of customer satisfaction through quicker resolution of any issues that a customer might have. Enterprise Resource Planning (ERP) solutions are designed to help you to improve the operational efficiency of

business resources. Businesses use ERP systems to integrate all its business processes into a single system to efficiently and effectively manage business goals.

Silver Rwanda has the ability to fully integrate ERP and CRM packages into your business and let you leave the ‘dirty data’ that many companies and organizations have been working with single software you can:

•  Track individual customer orders and requests to provide excellent customer service.
•  Cross-sell products to customers in an intelligent manner based on their previous purchase history
• Automate inventory, warehouse, billing and accounting procedures
• Improve the company relationships with customers
• Create reports and analyze enterprise trends quickly and easily
• Less duplicate and time wasting across the company members
•  Information available across organization as a whole rather than “multiple versions of the 
• Better align cross-departmental processes